We would like to reassure all our clients and resellers that we have adapted quickly to the challenges related to Covid-19, and that our current status is ‘business as usual’. We monitor our network on a regular basis. We are pleased to report that our suppliers have robust continuity plans and our servers are in data centres that are ISO 22301 accredited for business continuity.

All our staff members are working from home in line with government advice, thanks to our VOIspeed technology that allows you to work from home as if you were in the office.

Our technical support team are now helping those clients and resellers who are new to homeworking. As a guideline, we are recommending clients to use the VOIspeed User Interface on their computers, and advising each case on whether it would be best to take phones home or use the App. Please see this post to get started and contact us if you require further help.

Your VOIspeed system is managing your phone calls and will enable your remote working at any time. First though, do you have everything you need to work remotely?

These are some actions you can take to be prepared:

Unplug your desk phone and connect it at home and it will work exactly as if you were in the office.

However, you need to check a few things before doing that:

• Do you have one cable or two cables going to the phone? This will allow you to verify if the phone is powered through the main network cable or do you have a separate power supply. If you have an external power supply, then please un-plug it together with the phone and take it home with the phone or you can buy an additional one and you can contact us if this is the case.
• When you connect the phone at home do you have one-way audio or no audio at all? If this is the case, you need to check on the firewall settings of your router that the VOIspeed application is allowed and all the settings allow a third party application. Check also that SIP ALG is disabled on the router as this could create problems too.
• Install the VOIspeed software on your PC. If you contact us one of our engineers can help you with that by accessing your PC remotely. If you do not have a Windows PC, you can access our software on a browser (like Safari or Chrome for example) by going to this url https://ui.cluana.com/ng/?

In addition, you can use your mobile as the office phone by downloading and logging-in to the VOIspeed App. You can find more information on how to do it on this post.