UI functions - VOIspeed https://voispeed.co.uk/tag/ui-functions/ Mobilise your business with VOIspeed Mon, 11 Apr 2022 15:46:16 +0000 en-GB hourly 1 https://voispeed.co.uk/wp-content/uploads/cropped-VOIspeed-ICO-32x32.png UI functions - VOIspeed https://voispeed.co.uk/tag/ui-functions/ 32 32 OVERVIEW OF THE VOISPEED UCLOUD USER INTERFACE (UI) https://voispeed.co.uk/ucloud-user-interface-ui-overview/ Sat, 25 May 2019 22:47:47 +0000 http://voispeed.co.uk/?p=27145 UCloud User Interface overview and the panels and toolbars. The call panel is always visible when the UI is in the foreground.

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The VOIspeed UCloud User Interface (UI)  is a command console for managing the user’s communication devices (SIP and mobile devices). It is also an instrument for monitoring ones’ own activities and those of other users.

The UCloud is not a phone or softphone and so does not manage the capture and reproduction of audio from the various devices connected to the PC. This allows the application to be completely separate from the sometimes problematic management of any audio devices with a low level of compatibility with the operating system.

The UI provides the user with a definitive communication tool with which they can use any type of terminal “adding” advanced functionalities inconceivable with traditional technologies!

VOIspeed offers users information in real time on the status of availability and presence. The real time data gives immediate visibility of the status of colleagues which allows to you to decide whether to contact them by telephone, instant messaging or chat or even by leaving a voicemail.

The UI comprises two panels: the panel for controlling calls and the status of the user who owns the UI, and the accessories panel.
CALL PANEL

The call panel is always visible when the UI is in the foreground. With this panel you can monitor calls in progress, forward calls, put them on hold or create conference calls; manage your own communication devices, change the status of the UI and manage its settings. This panel also receives notifications of the presence of new messages (chats or short messages), voicemails, and missed calls.

With the big button below, you can also display or hide the large accessories panel containing further UI functions.

ACCESSORIES PANEL

The accessories panel contains all the functions for managing your own VOIspeed telephone settings.

Access to the various functions of the UI is enabled by a selection toolbar at the top of the window, particularly:

users User Management phonebook Contacts Management
report Call List chat Chat
parking_call Parking lines userarea Access to user area

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]]> HOW TO PUT A CALL ON HOLD FROM THE UI https://voispeed.co.uk/call-hold-ui/ Sun, 05 May 2019 10:18:04 +0000 http://voispeed.co.uk/?p=27061 When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel.

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When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel

All you have to do is click on the pause key in the box for the call; the call on hold will look like this:

When a call is put on hold, the person on the other end of the line will hear your assigned hold music until you resume the call. If you are looking for hold music PHMG offer a wide selection of custom hold music as well as a free demo.

At this point, to resume the call just press the play key.

Did you know?

Alongside help on Putting a Call on Hold, the VOIspeed Support page contains many useful pages for navigating VOIspeed’s UI.

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