When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel

All you have to do is click on the pause key in the box for the call; the call on hold will look like this:

When a call is put on hold, the person on the other end of the line will hear your assigned hold music until you resume the call. If you are looking for hold music PHMG offer a wide selection of custom hold music as well as a free demo.

At this point, to resume the call just press the play key.

Did you know?

Alongside help on Putting a Call on Hold, the VOIspeed Support page contains many useful pages for navigating VOIspeed’s UI.

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