In an increasingly interconnected digital age, Artificial Intelligence is radically transforming the way we interact with technology. Despite the notable impact of Chat GPT, we often miss the extent to which AI has long been present in our daily lives, influencing different sectors and improving our experience. In addition to its notable impact in chat and text generation services, Artificial Intelligence takes different forms and helps to revolutionise many aspects of our daily lives.

But how can we categorise AI? Artificial Intelligence takes different forms, each characterised by a unique level of specialisation and complexity. In addition to the well-known GPT Chats, there are other variants of AI, including Artificial Narrow Intelligence (ANI), which are rewriting the rules of our relationship with technology in myriad applications. Artificial Narrow Intelligence, or ANI, is a category of Artificial Intelligence that is specialised and narrow in its abilities. This represents the only type of AI that has been successfully created so far. The ANI is designed to perform specific operations with considerable intelligence and expertise. A tangible example of ANI is the ChatBot, which uses natural language processing (NLP) to interact with users in a personalised and natural way. 

In addition to GPT Chat, there are several other highly specialised Artificial Intelligence applications. Google, for example, makes extensive use of Rankbrain to improve search results and content classification. Apple created Siri, while Amazon boasts the virtual assistant Alexa, and Microsoft offers its virtuous assistant Cortana. IBM stands out with Watson, known for its data analytics capabilities. 

However, AI goes further, extending to the field of facial and image recognition, the prediction of diseases and outcomes, the use of robots in production contexts and drones to optimise industrial processes. AI is also involved in implementing spam filters and social media monitoring tools, identifying dangerous content. It also helps to suggest entertainment content or marketing strategies based on user behaviour. A notable example is the growth of self-driving cars, which represents a surprising innovation thanks to specialised AI. And what are the prospects of this evolution? AI is constantly changing, and the goal is to look beyond Artificial Narrow Intelligence (ANI).

The main challenge is to achieve Artificial General Intelligence (AGI), also known as strong AI, a field in which machines will be able to think and make decisions in a similar way to humans. AGI aims to create machines capable of performing diversified tasks and acting as realistic assistants in everyday life. Currently, there are no examples of strong AI, but the foundations for AGI could be built through cutting-edge technologies such as supercomputers, quantum hardware and Generative Artificial Intelligence models, such as the already well-known ChatGPT. Beyond AGI, the hypothesis of Artificial Superintelligence (ASI) is looming, a highly advanced form of AI that would surpass human intelligence in multiple cognitive areas. ASI represents the pinnacle of AI, even if at the moment it remains predominantly a theoretical entity often portrayed in science fiction. 

In summary, AI is constantly evolving, with AGI and ASI as ambitious goals for the future. These developments promise to transform technology and society in ways that just a few years ago seemed distant from reality. However, it is crucial to pay critical attention to the ethical and social challenges that could emerge in this transformational journey.

Article by Luca Pirello

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Replace your old analogue lines 

BT has announced that all PSTN (Public Switch Telephone Network) will be replaced with modern VoIP lines by 2025. What this means is that they will no longer accept new orders or upgrades from next year 2023 and will move existing lines to VoIP in 2025. Therefore, by then all calls will be routed over digital network as opposed to the old analogue or ISDN network.

Everyone and every phone line will be affected, business and residential customers: credit card payment lines, alarms, CCTV, faxes, not just voice lines.

This switchover will propel the UK to using next generation services that have been around for some time already. The possibility to have features like voicemail to email, video-calling, or taking calls from any location, are all possible thanks to VoIP. On digital lines we can provide far more services than in the past.

Transparent to you is the infrastructure change that this will bring. Entire streets will need to be rewired and everything underneath your feet will need to be cabled again to allow for the migration to VoIP lines. Old lines served us well in the last century but they needed to be updated at some stage. The reason why it took so long, is that all the work to re-cable large areas came at a cost and took time to complete. However, it’s now time to leave the old PSTN network behind and move us towards the limitless opportunities offered by digital lines.

How is VoIP improving PSTN lines?

The PSTN lines served us for a long time but in order to keep up with increased demand for modern services, it had to be upgraded to VoIP. People are nowadays more mobile, they work remotely, watch Netflix or Amazon Prime and are asking for modern communication solutions.

Is this only happening in the UK?

This switchover is happening everywhere around the globe. Many Countries have decided to invest in a new network following changes in customer behaviour. Estonia and The Netherlands have already made the switch to VoIP whereas Germany, Japan and Sweden are planning to switchover soon.

We can wait 2025 then, it’s still years ahead…

Unfortunately you need to PLAN now as it will take time to migrate your business phone system to VoIP. Lines need to be transformed, phone systems installed and new devices deployed. This will take time so you need to start reviewing your plan of action now and how users will access these new services. Will they be connecting to your office from home, in the office and or the move? What about security? How about connecting door entry systems or alarms?

Many businesses have already embraced the benefits that this migration to VoIP will bring and you do not want to be left behind.

Still unsure?

We are here to help so nothing for your business will be unexpected when this changeover comes. Call us now to start planning this migration with you.

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We are thrilled to launch this our re-designed User Interface with Videoconference, shared desktop and a mini CRM.  You’ll have chance to see a preview of these new collaborative tools at one of our webinars, so that you can find our more and prepare yourself,  your clients and your team for this exciting transition.

Please sign up on one of the following dates:

Either Thursday 1st July:  https://attendee.gotowebinar.com/register/175122931307449871

or Monday 5th July at 12.30pm:  https://attendee.gotowebinar.com/register/175122931307449871

We look forward to showing you around our new User Interface, our new home!

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Is your work time and concentration affected by random staff and client phone calls? Aside from the distractions of daily home life now, you may lack focus due to continuous notifications and phone calls, from needy staff and clients?

VOIspeed, our VoIP phone system, enables you to communicate effectively and efficiently. When you want to focus you can put your status in ‘do not disturb’ (see this link for DND in managing your UI),  forwarding to others in the team that they should pick up your calls when in DND or sending the call to Voicemail.

You can set up routing and processes so that your company calls reach a receptionist/ office manager first who will be able to field the calls. With time, a receptionist or office manager, will become increasingly empowered by this, competent at account management and valuable to you.  If instead you are working alone, you can divert your calls to a voicemail, the recordings of which can be sent to you via email.

Contact us for a demo on 01727 848186 or our support team support@voispeed.co.uk for  a reminder on how to use your phone system or reconfigure your call routing more extensively.  We all need to focus sometimes!

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If instead you have individual users that could do with some help on our User Interface, you can book an individual slot with Dan, one of our technical support engineers.  He can provide an overview of the User Interface and look at individual settings by using Teamviewer to view your computer while explaining these settings and UI features over the phone.

To book either of these sessions please contact our office info@voispeed.co.uk or phone 01727 848186.

We highlighted this offer to clients and resellers in our recent remote working update :https://mailchi.mp/b20afaac1750/remote-working-support-and-news-from-voispeed

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