Make your business more profitable

Never miss that important phone call

You cannot afford missing any call really, because each one may be an important sales opportunity. Your business phone system should be able to offer the highest level of service at any point time regardless of volume of traffic.

Not just making and receiving calls

A business phone system is one of the most important assets in your business. It will greet your customers when they first contact you, it will help sales people close contracts and assist your support team answering calls.

Personal service, our technology

We provide a personalised service supported by well-trained graduate engineers around your unique business requirements. As we sell our own technology we provide a very responsive service because there are no intermediaries involved. Furthermore, as we update your phone software regularly we ensure you have the latest features making your business ever more competitive.

Webinars and Videos

The webinar recording and video guides below show you how easy is to operate the User Interface of VOIspeed UCloud (white background) and of VOIspeed V6 (black background):

We provide connectivity and billing services in addition to business phone numbers, as we understand that business people should be busy running their business not looking for solutions to their telephony problems. Therefore, we often take a holistic approach providing phone lines, broadband and mobile connectivity in addition to the phone system. We look for the best offering in collaboration with the customer and any relevant partner.

These are the services we can offer:

High Speed Fibre Internet and EFM (Ethernet in the first mile)

• Speeds from 3Mbit/sec to 10Gbit/sec
• Fibre connection to your premises or cabinet (FTTP, FTTC)
• Low latency symmetrical and uncontended service
• Competitive pricing
• Free connection
• Short term contracts
• Points of presence across all London and City

VoIP phone lines

All our systems include VoIP connectivity in addition to traditional analogue and ISDN lines, where these are required (i.e. rural areas). Our VoIP rates are extremely competitive and include national and international destinations. We can create geographical and non-geographical numbers across the UK and most international cities.

Thanks to long standing partnerships with main UK network operators we can guarantee a continued service for your voice traffic. We will assess the suitability of your existing lines, compare costs and can advice on how best migrating to the IP world.

Mobile phone

As all VOIspeed users know, you can use your mobile phone as an extension to your phone system.  We have seen a rise in the use of mobile phones as an additional device amongst remote workers and so have decided to add mobile services to our service offering.

VOIspeed mobile phone services in partnership with Three can be included in your monthly bill from us, whether a SIM card or a 20GB data option.  We are using Three because it is a leading carrier offering 99% coverage (combined 3G and 4G network) of the outdoor UK population, dedicating more spectrum to their 5G network than any other UK mobile operator.

Check in with us when your mobile contract is due for renewal!  If you would like a quote for our mobile services or advice on the best mix of devices in this era of hybrid working, please contact us on 01727 848186.

Whether you are running a small contact centre or a large call centre with hundreds of agents, the software applications you need are probably the same. At VOIspeed we have taken the time to identify those key tools that will increase significantly the productivity of your agents and make your contact centre more profitable.

CRM Software

A client is calling and you would like the person taking the call to present your latest product offering during the conversation. The agent can also identify opportunities for up-selling and cross-selling whilst being on the phone. With CRM integration, all key information about the client are available on a pop-up window even before the call starts. Imagine the client calling owes you money for some invoices that have been outstanding for a while. What a great opportunity for reminding the client of these invoices and take a credit card payment on the spot!

Credit Cards (PCI DSS)

In UK alone there were over 1 million cases of credit card fraud in 2018, with a prevented value of £705.7 million. To avert fraud, businesses need to take extra measures to ensure credit card details are processed, transmitted and stored securely, in compliance with PCI DSS regulations. PCI DSS (Payment Card Industry Data Security Standard), a set of rules that each business taking credit card payments must comply with. Adhering to these regulations can be challenging and extremely costly to a small business.

We make sure that your company can meet the strict conditions set by the PCI DSS regulations, while keeping cost to a minimum and reducing difficulty in implementation.

Predictive Dialling

Our predictive dialling module can save each agent up to 30% of time between starting a phone call and actually speaking to a “real” person. As most call centres managers know, valuable time is lost in finding the correct number, dialling it and have a successful connection with a prospective customer. Most of the time calls are not connected because of wrong or old number, a voicemail starts or it turns out to be a fax. Our cloud predictive dialling services can connect with either TeamSystem’s CRM or your own bespoke software.