The voicemail report lists the voicemails received within a specified time frame.
To access this hover on ‘Reports Tab’ and click ‘Voicemails’ on the drop-down.

The voicemail list displays information on the Voicemail message, the date and time, duration, Author (caller) and Status (new or listened).
Each column can be sorted by clicking the arrow next to the column name. Under action clicking the icon will bring up more details about the message.

Voicemail Search

By default this displays voicemails received for the current day.
Clicking on the advanced search/active filter bar allows you to modify the settings of the list.

Data: Choose a specific time and date.

• Today (Current day 00:00a.m – present)
• Last week (Last 7 days)
• Last month (Last calendar month, e.g. 15-Feb to 15 Mar)
• Select time range (Specific time scale chosen by the user)

 

Voicemail: Choose a Voicemail message

Number: Choose a specific originating number

Status: Choose either new or listened to voicemails. Leave blank for both.

To pick up a call that is ringing on another extension (the user’s border is orange). Click with the right mouse button over the user with the orange border and then click the call pick up button.

Your communication device will automatically route your call.

If you cannot find the user who is ringing,.you can type his or her name or surname or extension in the search bar above the user list.

NOTE: the phone system administrator can limit the scope of the capture from the User Interface (UI) to the only group to which it belongs. (otherwise it will not be possible to capture calls from extensions outside their own group.) Or prohibit it altogether.

Alongside help on Picking up the Phone, the VOIspeed Support page contains many useful pages for navigating VOIspeed’s UI.

SIP Settings: 

Click settings & then SIP. Inside the filed “Digitmap Impossible Match” enter “2” (by default this value is set to 0)

Remove all the data if any inside the “Digitmap” so it should display as a clear white box

 

Logging into your Polycom’s GUI

Log into your Polycom’s GUI interface via the associated IP Address by pressing “Menu -> Status -> Network -> TCP/IP Parameters”

Now access your web browser and enter the IP address inside the web URL section.

Prompted to login you can gather these details from us at VOIspeed

 

Application Settings

Click Settings & then Applications. Enable “offhook” (3rd box from the far right hand side)
To the left hand side you need to enter the following information:

(example)http://185.43.209.190:3543/Polycom?604@voispeedlt.ucloud

(what’s what) http://your-UCloudIP:Port number/Polycom?yourextension@your ucloud domain

If you would like to find out more information or find help on other subjects, you can find the VOIspeed Support Page by following the link.

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In order to use your wireless Platronics properly with VOIspeed you will need to follow the below instructions.

Downloads

GUI / Agent
Platronics D100 Driver

1)Install the 6.5.19 GUI Install (making sure you also check when prompted to install the User Agent)

2) Plug in the USB dongle into an available USB slot. It will then install the windows drivers (incorrect ones) as default

3) Right click “My computer” & click on “Device manager”, under “Sound,video & game controllers” right click on “Platronics D100” & click Uninstall

4) Remove the USB dongle from the USB slot

5) Install the Platronics D100 Driver (link is listed above)

6) Once the new drivers are installed, put the dongle back into the USB socket

7) Launch the user agent & enter the correct credentials (varies depending on the users extension & username)

8)The device should be connected & registered

The next step is Registering the dongle with the headset

1. Press the end button on the dongle (sticks out at the end) twice. This will make the dongle blink red and green (meaning your entering into pairing mode)
2. On the headset,hold down the volume button for 3 seconds. Give it around 5-10 seconds and you should see the dongle turn to a solid green state (once paired properly)
3. Launch the VOIspeed GUI & then login as normal (leaving the user agent running in the background) & then proceed to making a test call to an outbound number

Troubleshooting issues

If their is no sound, then quit all the applications (GUI & User agent, making sure no background processes are running such as agent.exe or voispeedgui.exe), disconnect the dongle.
Then re-enter the dongle, launch the user agent and validate the green light with the syncing (as shown above)

If the above doesn’t work, then proceed to reinstalling the drivers via the link at the top of this page by “Platronics”. What can happen is Windows replaces the correct drivers for it’s own.

Here is a simple list of links to the VOIspeed apps, desktop and web versions, legacy software, remote support, marketing materials and IT aids to support VOIspeed partners and users. For further information see our support section and ‘how to’ knowledge base.

VOIspeed Apps on iOS and Android 

 

VOIspeed UI & Server

UCloud User Interface (With Video and Desktop Sharing)

UCloud Mac User Interface (Beta)

Please contact technical support to help with the web browser.

 

Legacy Versions:

UCloud Android App old version.

VOIspeed Ver 6.8.1 (GUI)

VOIspeed Ver 6.8.1 (Server setup)

VOIspeed Technical Support: 

Remote Support  via Splashtop

PC Tools/Software

IP Scanner

SIP ALG Tester