In an increasingly interconnected digital age, Artificial Intelligence is radically transforming the way we interact with technology. Despite the notable impact of Chat GPT, we often miss the extent to which AI has long been present in our daily lives, influencing different sectors and improving our experience. In addition to its notable impact in chat and text generation services, Artificial Intelligence takes different forms and helps to revolutionise many aspects of our daily lives.

But how can we categorise AI? Artificial Intelligence takes different forms, each characterised by a unique level of specialisation and complexity. In addition to the well-known GPT Chats, there are other variants of AI, including Artificial Narrow Intelligence (ANI), which are rewriting the rules of our relationship with technology in myriad applications. Artificial Narrow Intelligence, or ANI, is a category of Artificial Intelligence that is specialised and narrow in its abilities. This represents the only type of AI that has been successfully created so far. The ANI is designed to perform specific operations with considerable intelligence and expertise. A tangible example of ANI is the ChatBot, which uses natural language processing (NLP) to interact with users in a personalised and natural way. 

In addition to GPT Chat, there are several other highly specialised Artificial Intelligence applications. Google, for example, makes extensive use of Rankbrain to improve search results and content classification. Apple created Siri, while Amazon boasts the virtual assistant Alexa, and Microsoft offers its virtuous assistant Cortana. IBM stands out with Watson, known for its data analytics capabilities. 

However, AI goes further, extending to the field of facial and image recognition, the prediction of diseases and outcomes, the use of robots in production contexts and drones to optimise industrial processes. AI is also involved in implementing spam filters and social media monitoring tools, identifying dangerous content. It also helps to suggest entertainment content or marketing strategies based on user behaviour. A notable example is the growth of self-driving cars, which represents a surprising innovation thanks to specialised AI. And what are the prospects of this evolution? AI is constantly changing, and the goal is to look beyond Artificial Narrow Intelligence (ANI).

The main challenge is to achieve Artificial General Intelligence (AGI), also known as strong AI, a field in which machines will be able to think and make decisions in a similar way to humans. AGI aims to create machines capable of performing diversified tasks and acting as realistic assistants in everyday life. Currently, there are no examples of strong AI, but the foundations for AGI could be built through cutting-edge technologies such as supercomputers, quantum hardware and Generative Artificial Intelligence models, such as the already well-known ChatGPT. Beyond AGI, the hypothesis of Artificial Superintelligence (ASI) is looming, a highly advanced form of AI that would surpass human intelligence in multiple cognitive areas. ASI represents the pinnacle of AI, even if at the moment it remains predominantly a theoretical entity often portrayed in science fiction. 

In summary, AI is constantly evolving, with AGI and ASI as ambitious goals for the future. These developments promise to transform technology and society in ways that just a few years ago seemed distant from reality. However, it is crucial to pay critical attention to the ethical and social challenges that could emerge in this transformational journey.

Article by Luca Pirello

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Are you prepared to go all digital? 

Here at VOIspeed we are keen that all our clients are prepared for the imminent change of UK telephony infrastructure from analogue to internet lines.

Therefore, we are running a 30-minute webinar on the 20th October at 12:30pm where you can learn from Giuseppe:

• what is happening to UK telecoms
• important dates
• how this will impact your business
• the benefits of this change

Do join us for the webinar and the Q&A session afterwards.

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Replace your old analogue lines 

BT has announced that all PSTN (Public Switch Telephone Network) will be replaced with modern VoIP lines by 2025. What this means is that they will no longer accept new orders or upgrades from next year 2023 and will move existing lines to VoIP in 2025. Therefore, by then all calls will be routed over digital network as opposed to the old analogue or ISDN network.

Everyone and every phone line will be affected, business and residential customers: credit card payment lines, alarms, CCTV, faxes, not just voice lines.

This switchover will propel the UK to using next generation services that have been around for some time already. The possibility to have features like voicemail to email, video-calling, or taking calls from any location, are all possible thanks to VoIP. On digital lines we can provide far more services than in the past.

Transparent to you is the infrastructure change that this will bring. Entire streets will need to be rewired and everything underneath your feet will need to be cabled again to allow for the migration to VoIP lines. Old lines served us well in the last century but they needed to be updated at some stage. The reason why it took so long, is that all the work to re-cable large areas came at a cost and took time to complete. However, it’s now time to leave the old PSTN network behind and move us towards the limitless opportunities offered by digital lines.

How is VoIP improving PSTN lines?

The PSTN lines served us for a long time but in order to keep up with increased demand for modern services, it had to be upgraded to VoIP. People are nowadays more mobile, they work remotely, watch Netflix or Amazon Prime and are asking for modern communication solutions.

Is this only happening in the UK?

This switchover is happening everywhere around the globe. Many Countries have decided to invest in a new network following changes in customer behaviour. Estonia and The Netherlands have already made the switch to VoIP whereas Germany, Japan and Sweden are planning to switchover soon.

We can wait 2025 then, it’s still years ahead…

Unfortunately you need to PLAN now as it will take time to migrate your business phone system to VoIP. Lines need to be transformed, phone systems installed and new devices deployed. This will take time so you need to start reviewing your plan of action now and how users will access these new services. Will they be connecting to your office from home, in the office and or the move? What about security? How about connecting door entry systems or alarms?

Many businesses have already embraced the benefits that this migration to VoIP will bring and you do not want to be left behind.

Still unsure?

We are here to help so nothing for your business will be unexpected when this changeover comes. Call us now to start planning this migration with you.

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What is VoIP and how can my business become a reseller?

VoIP stands for Voice over Internet Protocol, and allows customers to make and receive telephone calls over the internet. In addition to voice calls, VoIP includes a variety of related services, such as instant messaging and integrated communications systems. End users subscribe to VoIP services, paying providers a monthly subscription to use the software in the cloud.

Many VoIP providers, including VOIspeed, offer companies the option to partner with them as resellers. Partners sell the VoIP provider’s service on to their own customers, paying a small percentage of the income from each sale back to the original provider. If you’ve ever considered becoming a VoIP reseller, read on to discover how it works, and the benefits to your business.

What types of businesses become VoIP resellers?

Here at VOIspeed we partner with a range of companies in different fields. What they all have in common is that their customers can benefit from VoIP services as part of an overall package. Many of our partners specialise in fields such as:

• IT services: cloud services, backup solutions, software as a service, troubleshooting and technical support
• Network security: firewalls, anti-virus solutions, VPNs and more
• Cabling and telecommunications: data cabling, fibre cabling and wireless internet

What are the benefits of becoming a VoIP reseller?

Partnering with a VoIP provider can be a valuable addition to your core business. It’s a popular service that customers are often happy to bundle in with your other service offerings. Here are some of the main benefits of becoming a VoIP reseller:

• A new and lucrative income stream: VoIP is a sought-after service that can add value for your clients
• A growing market: With old-style ISDN and PSTN phone lines planned to be phased out in 2025, now’s the time to attract customers looking for a new solution
• A reliable and recurring source of revenue: when end users subscribe to your VoIP services, you get a guaranteed monthly income
• An adaptable service that can be tailored to your clients’ needs: No matter what other products and services you provide, VoIP can be incorporated flexibly into your overall offering
• Access to product expertise: By partnering with a VoIP provider such as VOIspeed, you will have access to fast technical support, so you can serve your customers with confidence

What’s it like to partner with VOIspeed?

If you’re considering becoming a VoIP reseller, it’s important to know what to expect from a VoIP partner. So here at VOIspeed, we asked our partners to describe what it’s like to work with us.

Discover all you need to know about the VOIspeed partner experience

Contact us

Any questions? Just get in touch. Contact us to find out more about our VoIP service and reseller programme.

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Have you considered adding VoIP telephony to your product list?  Is it a real opportunity or do you think it will dilute your offering? Perhaps you have had a poor experience of a VoIP provider already and have lost enthusiasm for diversification?  

There are several reasons why you should consider or re-consider the VoIP business opportunity since both the business landscape and time are right! 

1.          The first is that there is the upcoming Analogue line PSTN lines and ISDN switch off in 2025 when the current copper based PSTN network used for calls and data will be completely replaced by digital networks carrying data traffic that use Internet Protocol (IP). BT and Virgin have already announced that they will no longer be selling Analogue and ISDN from next year, 2023.  

2.         Secondly businesses are evaluating their office space and communications structure NOW following the pandemic together with their IT and telecoms contracts.  Companies are looking at all sorts of technologies but want to maintain the cohesiveness of their team and their professionalism with a geographical business phone number.

3.         Meet the demand for hybrid working effectively and provide your existing customers with better remote working unified communications.  With the pandemic we have learnt to work from home and then between home and the office with many companies offering hybrid solutions. A survey from the Chartered Institute of Management (CMI) reported a survey of their membership: that 80% reported their firms had adopted hybrid working – most since the pandemic (BBC Article). With VoIP you have flexibility and with our technology, VOIspeed, you can meet this demand and work anywhere on any device, messaging and calling out from your mobile using your company number.  We also have the unified communications features of internal video chat and shared desktop as standard.

What are the VoIP business opportunities specific to IT companies? 

–              To cross sell services and add a revenue stream from your existing customer base. Current VOIspeed resellers report reaching out to existing clients using other technologies they sell. One of our resellers explains how companies cross sell services and can bring VOIspeed into their product set to help increase margins and revenues and make customers stickier.

–              To gain sticky customers. Customers will retain your services as there will be more than one product stream with any additional VoIP product and related services. With VOIspeed you also have the advantages of a User Interface that is easy to sell and great levels of support, that may lift your offering all round. (see below) 

–              To attract new customers in different vertical markets. Adam, MD of VOIspeed reseller Fusion Telecom, explains how they create an edge over competition by adapting VOIspeed to different vertical https://vimeo.com/664710620.   Also, businesses may prefer having a one stop shop for IT and telecoms, one trusted contact rather than negotiating with several suppliers and their support teams. 

–              To keep ahead of the competition – or not to lose customers to rival IT companies who also offer telephony and unified communications. 

–              To use the existing technical skills available in your business and increase staff retention with training technical support staff on different technologies. 

Why choose VOIspeed and not another VoIP provider? 

All these factors can apply to many VoIP providers, but this is how VOIspeed will boost these business opportunities further: 

1.          With VOIspeed you are selecting a technology and service that will enhance your own offering.  Our technology is great to gain clients as the User Interface attracts clients and is easy to present. One VOIspeed resellers Adam explains how the User Interface helps him sell VOIspeed and as clients find it simple and fun.

2.          VOIspeed’s technical support is expert and personal with no contact centre account managers to negotiate. Another of our resellers Gary, who runs an IT company in London, supports this saying that they inherit large difficult to manage phone systems and move them to VOIspeed platform also to guarantee the support levels their customers require. 

Adam too reports how VOIspeed helps them to respond quickly to customer needs: by accessing tools in the backed and the fact that VOIspeed’s support team know their product and respond quickly. https://vimeo.com/664711009

3.    Flexibility! You would be selecting a flexible technology – our software works on any device anywhere – but a flexible commercial proposition too, as you are able to select the level of support you require. You can rely on VOIspeed for the entire end to end solution, or provide first line support to your customers, which is reflected in the commission you receive.   This flexibility is particularly valuable to companies with varied training needs, and those wishing to train up their technical teams. 

For further information on how IT companies can make the most of the VoIP business opportunity with VOIspeed see our Partner Experience Page below.  Hear from our partners themselves about the companies they run and their experience of VOIspeed:

https://voispeed.co.uk/partner_experience/

To discuss the VoIP business opportunity with VOIspeed for your company, please call us and speak to

 Giuseppe Venturini on 01727 848186.  

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We are delighted to welcome our new VOIspeed Partner, Povas.

Povas are based in South London and specialise in IT Consultancy and support.  The company also offers specific solutions for the automotive and underwriting industries, and can now offer their clients VOIspeed telephony.

We look forward to their first client installation work with their solutions architect Marius Melinskas

To see some of our existing Partners, view videos about them, their experience of our support and how they sell VOIspeed, please click here for our Partner Experience page.

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We are thrilled to launch this our re-designed User Interface with Videoconference, shared desktop and a mini CRM.  You’ll have chance to see a preview of these new collaborative tools at one of our webinars, so that you can find our more and prepare yourself,  your clients and your team for this exciting transition.

Please sign up on one of the following dates:

Either Thursday 1st July:  https://attendee.gotowebinar.com/register/175122931307449871

or Monday 5th July at 12.30pm:  https://attendee.gotowebinar.com/register/175122931307449871

We look forward to showing you around our new User Interface, our new home!

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Is your work time and concentration affected by random staff and client phone calls? Aside from the distractions of daily home life now, you may lack focus due to continuous notifications and phone calls, from needy staff and clients?

VOIspeed, our VoIP phone system, enables you to communicate effectively and efficiently. When you want to focus you can put your status in ‘do not disturb’ (see this link for DND in managing your UI),  forwarding to others in the team that they should pick up your calls when in DND or sending the call to Voicemail.

You can set up routing and processes so that your company calls reach a receptionist/ office manager first who will be able to field the calls. With time, a receptionist or office manager, will become increasingly empowered by this, competent at account management and valuable to you.  If instead you are working alone, you can divert your calls to a voicemail, the recordings of which can be sent to you via email.

Contact us for a demo on 01727 848186 or our support team support@voispeed.co.uk for  a reminder on how to use your phone system or reconfigure your call routing more extensively.  We all need to focus sometimes!

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If instead you have individual users that could do with some help on our User Interface, you can book an individual slot with Dan, one of our technical support engineers.  He can provide an overview of the User Interface and look at individual settings by using Teamviewer to view your computer while explaining these settings and UI features over the phone.

To book either of these sessions please contact our office info@voispeed.co.uk or phone 01727 848186.

We highlighted this offer to clients and resellers in our recent remote working update :https://mailchi.mp/b20afaac1750/remote-working-support-and-news-from-voispeed

If you would like to subscribe to our news updates, please sign up with simply your name and email address: http://eepurl.com/dsFCp9

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