Call Pickup

UCloud – Call pickup


Why use Call pickup?


When you have multiple users that are ringing in the office and want to pickup the call for specific user. You can do this using two methods. One by the handset and typing in the Service numbers shown below or by searching the user the call is attempting to ring using the client. Right-click the user’s name and call pickup option will be available (as shown in picture on the right).


When can you use call pickup?


Depending on the Department the User is in, determines how you would pickup the call. For users not in the same department you would need to know the extension number of the ringing phone.

You can assign the department on the User set-up page.


Using the Handset


The following service numbers on your handset:

*84 + extension number: Generic pick up (i.e. you are able to pick up calls from any extension as long as you know which phone is ringing)

*91 : Pick up call within the same department

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If you would like to find out more information or find help on other subjects,.you can find the VOIspeed Support Page by following the link.

Interested in reselling?




Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers. Discover our partnership programme.

Looking for a phone system?




Would you like more information about our telephone services?
One of our consultants will contact you to discuss your requirements.