Testimonials and Case Studies

Over 90% of our business comes from our clients and their referrals

With client and reseller referrals we have grown VOIspeed Ltd by word of mouth.  Our investment in technology with regular feature updates and in customer service, is illustrated in many of these testimonials and case studies.

Recent Testimonials

Physio 2 Go  appreciate the simple things like seeing who they have missed a call from, together with exellent support from our  engineers! Listen to Physiotherapist, Mark Adshead recorded in May 2021:

“VOIspeed perfectly combine state of the art software with excellent customer service. The staff are so friendly and regularly touch base with us to offer additional training on new features etc. This training has been particularly helpful throughout the pandemic when we have staff are working from home. We couldn’t be without VOIspeed, they’re lovely to work with and the software works faultlessly. Thanks guys, keep it up!”

Operations, Town Farm

At Leadermans Accountants we have used VOIspeed phone systems for many years and have recently upgraded to their UCloud which allows us to manage our calls via a user interface on our desktops and switch to our mobile phones too or use their App when out and about (very easy to use).  We use a centralised phone book for all contacts, and the phone system also integrates with our door entry system.  I wouldn’t hesitate to recommend VOIspeed for their phone services and the staff are all very friendly and approachable.

 Partner, Leadermans

We are a TV and Radio Production company based in London and have been using VOIspeed for nearly 5 years. The size of our teams are constantly fluctuating due to the freelance industry so the fact that VOIspeed are so flexible is a real bonus. They adapt easily to the changing numbers of users and extensions which is essential to us. We would highly recommend them to all companies!

Operations Manager, CPL

I run operations at Marsh Farm Futures which provides serviced office and community space.  We have 38 rented out units, a training room and ‘fun factory’ play area all linked from our reception desk phone. All visitors and users of the building can use this phone to speed dial tenants directly.  Our employees use the UCloud User Interface extensively and particularly enjoy the drag and drop conference calling feature. There is also an easy way to bring in a new contact from your outlook directly to your contact list. Flexible and simple to use, I can thoroughly recommend VOIspeed to other businesses and serviced-office providers.”

 

Facilities Manager, Marsh Farm Futures

Case studies

Hanburys Logo

Hanburys is a general practice accountancy firm based in St. Albans that required a flexible system to cope with their expanding team and office alterations. Tush Desai (Principal Director) provided an immediate appraisal of the VOIspeed system installation: “The phones are easy to use, installation is painless and there is no downtime. Furthermore, there has been good customer care since the installation with bespoke training and amendments to phone system settings when our company expanded recently”.

Our long term partner SISECO installed VOIspeed integrated with their own CRM software (b.com) at this 300+ user call centre in Italy. NETSI has seen its business thrive thanks to features such as predictive dialling and automated IVR capabilities; functionalities that have improved dramatically the efficiency of their call centre operations.

Alpha Micro, a distributor and reseller of electronic components globally with head office in Hampshire and satellite offices around the world. VOIspeed added flexibility to the company by linking up these remote locations with the headquarters and a number of home workers who use VOIspeed on their heasets or smartphones.

Avery Emerson is a modern growing practice of solicitors based in Essex with a client base across the UK. Their solicitors deal with everything from litigation to employment law. This law firm has benefited from the significant cost savings offered by VOIspeed together with the increased flexibility the system brings to their business operations.

Travel Agencies

VOIspeed telephone system is the preferred solution by many travel agencies and tour operators because of its unique benefits:

  • Low maintenance costs
  • Extremely competitive call tariffs
  • Remote working. Great for home workers and companies with overseas operations with full range of UK and international phone numbers
  • Free phone calls and instant messaging between remote offices
  • Flexibility to increase or reduce the number of users based on market demand
  • Integrated with travel agency back office software platforms

Call Centres

Overland Associates provide an intelligent internet based directory and an appointment making service for a wide range of businesses from physiotherapists to plumbers. They installed VOIspeed on their server in Manchester connecting from their Malta call-centre. VOIspeed is helping them reduce their call costs whilst retaining a local UK feel by using UK phone numbers. Additional benefits they value are remote working and using VOIspeed internal messaging service.

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