On-boarding: Step by step

On-boarding Process

Step 1: We will send your clients documents to be signed.

Step 2: Your client will need to fill in and return the on-boarding technical questionnaire.


There are 2 versions. You can use the short version if you have a clear understanding of the fields otherwise use the in-depth version.


Brief version: Onboarding Short Version

In-depth version: VOIspeed Onboarding

Step 3: According to the information in the on-boarding document your client has returned to us, we will begin the number transfer and configure your phone system.

Step 4: You will deploy the phones at your clients site, install the VOIspeed software onto your clients PCs and give them training of the user interface.

Step 5: After 1 month we will review together any opportunities for improvement for your client.

How quickly can you receive support from VOIspeed?

We pride ourselves of one of the fastest support services in the industry and we are able to do this because we have few intermediaries, a lot of experience, and sell our own technology.

When you have an issue, you need to follow the steps below in sequential order:

When you have an issue, you need to follow the steps below:


  1. First, email VOIspeed technical support team with as much information as possible on the problem you are experiencing (e.g. PC’s operating system and version, a short description of the problem, any error messages you get, action that generated the problem, what hardware is connected, network components deployed such as switch, router, firewall, and of course your contact details). This will create a new ticket which will be emailed back to you immediately, so you know at any time the number to reference during any future conversation with us.   
  2. If that is not been sufficient, or you need to discuss the problem, call VOIspeed technical support on 01727 238552 with your ticket reference number.

New support requests are immediately assigned to relevant support engineers who will prioritise them and process them promptly.


  1. After a resolution of a problem with our service, we will be sending you an email where you can provide your feedback.
  2. One month after the installation we will come back to ensure the technology we have deployed works for your business as we have promised and see if there are any opportunities for improvement.
  3. Our support engineers are available to take calls from 9:00 to 17:30 Monday to Friday. We also have a web page with the most common problems people have using VOIspeed software to control the phones (did you know, for example, that if your main line is down you can divert calls to your mobile from the APP on your phone?).

Support Overview