How quickly can you receive support from VOIspeed?
We pride ourselves of one of the fastest support services in the industry and we are able to do this because we have few intermediaries, a lot of experience, and sell our own technology.
When you have an issue, you need to follow the steps below:
Firstly, email the VOIspeed technical support team email@example.com with as much information as possible on the problem you are experiencing.
- the PC’s operating system and version,
- a short description of the problem,
- any error messages you get,
- action that generated the problem, what hardware is connected
- network components deployed such as switch, router, firewall
- and of course your contact details.
This will create a new ticket which will be emailed back to you immediately with a reference number, so you know at any time the number to refer to during any future conversation with us. If you need to discuss the problem or you require further help you can call VOIspeed technical support on 01727 238552 with your ticket reference number.
New support requests are immediately assigned to relevant support engineers who will prioritise them and process them promptly.
Our support engineers are available to take calls from 9:00 to 17:30 Monday to Friday. We also have a support page with links to our knowledge base with blog posts on how to use VOIspeed software. For example, did you know that if your main line is down you can divert calls to your mobile from the APP on your phone?