UI (User Interface)
Multi-platform interface (Win/iOS/Android/Mac)
Notification of missed calls, messages or chat
User status: Available, Do Not Disturb, Absent, Diverted
User icon with customisable image
Status phrase to notify activity to colleagues
Link to help manual
Select device for calling (including mobile)
Show incoming calls with answer / refuse call button (only selected terminals)
Active calls display
On hold button
Park call with message
“Who called Whom” function
Call queue display
User panel showing departments
User panel showing user icons
User panel showing user status
User status showing user status phrase
User panel with advanced collaborative services: messaging, chat, voicemail, file transfer
Phone book panel with search by field: name, surname, company, email
Phone book panel with search by phone number: office, mobile, home, other
Phone book with favourites contacts
Phone book with the ability to make a contact private or public
Activity report panel with reports of calls lost / sent / received
Activity report with lost call grouped by users or hunt group
Activity report of calls recorded
Activity report of voicemails
Activity report of voicemail messages with personalised greeting message
Panel with history of chats between colleagues
Panel with the option to create a chat with a single user
Panel with the option to create a group chat
Chat panel personalised with name, items, cancel messages, delete chat.
Advanced functions panel for phone system administrator and configuration
Advanced management settings for the following events: busy, do not disturb, unavailable, and divert
Advanced settings for selecting mobile for direct calls
Advanced settings for selecting mobile for group calls
Advanced settings for the personalisation of each user password
Advanced settings for the personalisation of hot-key combinations
Advanced settings for Outlook integration
Advanced settings for third party software integration
Theme with colour differentiation
Personalised panel view
Shows telephone lines that are busy
Users
Automatic creation of users by importing a .csv file
Auto provisioning
Extension numbers up to 6 digits long
Outbound number selection on user profile
Blocked area codes
Always – allowed area codes
User permissions with on / off button controlled by the administrator
Personal voicemail
Voicemail to email
Users grouped by department
Multiple user profile configuration (department, outgoing number)
Hunt groups
Automatic creation of groups for single users
Mapping of departments into hunt groups
Group profiles
Simultaneous ringing
Cyclic ringing with or without shift
Progressive ringing with or without shift
Default on hold message
Customisable on hold message
Call queue management with dynamic message notifying caller of position in queue
Call queue management sending the call to user interface
Call routing based on group busy: disconnection, queuing, forward call to other entity
Call routing based on group unreachable: disconnection, queuing, forward call to other entity
Call routing based on group unavailable: disconnection, queuing, forward call to other entity
Call routing based on maximum ringing time: disconnection, queuing, forward call to other entity
Group voicemail
ISDN and analogue lines
Full support of traditional lines using SIP gateways (FXO and ISDN)
Outbound CLI (Caller Line Identification)
Supports Multiple Subscriber Number (MSN)
Supports up to 30 Basic Rate Interface (BRI)
Supports up to 4 Primary Rate Interface (PRI)
Supports multiple analogue lines
Call recording available on single or multiple lines
Auto-responder (IVR)
Play static .wav files
Play audio files in loop
Navigation to branch of IVR tree
Navigation to root of IVR tree
Type of user input determined by characters (# or *)
Type of user input by time lapse from the last key entered
Static forward to new node
Static forward to another phone system (user groups, voicemails, etc.)
Dynamic forward on user input
Select tree navigation based on incoming phone number
Unlimited function modes
Unlimited number of leaf nodes
Integration with 3rd party software
PBX reporting and call analysis
The system can generate the following reports:
The system can also produce analysis of:
Reports and analysis can be:
Shared phonebook
Company phonebook
Public contacts that can be edited by all users
Public contacts that cannot be edited
Private contacts
Upload phonebook contacts from .csv file
Download contacts from phonebook as .csv file
LCR (Least Cost Routing)
Outbound call routing based on customisable timetables
Load balancing between carriers
Call routing that is completely transparent to the end user
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