Difference between Absent and Do not Disturb status
The two statuses differ in managing calls from the phone system. Please note that when the call arrives for a group of users and they are all on “Do Not Disturb”,.the group would appear engaged.
- Do Not Disturb (DND): the phone system’s extension is unavailable but outbound calls can be made.
- Absent: the phone sytem’s extension is unreachable and outbound calls cannot be made.
If all users were using the status “Absent” instead the group would appear unreachable, and the person calling may think the phone system isn’t working!
We suggest therefore that you set your extension to DND when away from the workstation temporarily and use the Absent status if away for longer periods. You can set “Absent status set on logout” too.
User Interface Status Phrase
You can edit the Status Phrase by clicking the text box next to your profile picture and User Interface Status. this is just a short sentence or phrase to let colleagues know if you are in a meeting or ready and available to help.