In the User Monitoring section, you can find the list of server users and their current status. It is also possible to know other information such as the department to which they belong, their personal data (name, surname, internal), their status, the terminals associated with them.
STATE
The states are coded based on a coloured sticker:
- GREEN: free terminal
- GRAY: terminal not authenticated on the PBX (disconnected or with incorrect credentials)
- RED: busy. The number of calls in progress is also shown on the sticker
- ORANGE: ringing phase. The number of calls in progress is also shown on the sticker
TERMINALS
The GUI can manage up to 4 terminals. The icons that can be displayed are explained below.
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GUI of the active user |
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The user has also associated a mobile number with his personal data |
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The user has a USB audio device |
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The user has a SIP audio device (an IP phone, or an analogue phone connected to a SIP adapter) |
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The user has a DECT device |
Moving the mouse over the icons that represent the terminals, you will see more information (as also happens in the GUI). If the terminal is a SIP type (IP phone, DECT, analogue on SIP adapter), it will be possible to click on the icon to access the device’s web interface.
USER DETAIL
It is possible to view the summary details of each user’s account using the button.
The following information will be shown. |
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It is possible to directly access the diagnostics (if activated) of the last two days of activity of the single user by clicking directly on the button 
associated with it. The information shown in the diagnostics will be congruent with the configuration of the package dump details in the Configuration -> System accessible as super-admin section.
The monitoring page is static by default. To activate the automatic update (every 2 seconds) click on the button 
(initially grey) at the top of the page.
USER DIAGNOSTICS
It is possible to directly access the diagnostics (if activated) of the last two days of activity of the single user by clicking directly on the button associated with it. The information shown in the diagnostics will be congruent with the configuration of the package dump details in the Configuration -> System accessible as super-admin section.
The monitoring page is static by default. To activate the automatic update (every 2 seconds) click on the button (initially grey) at the top of the page.
