You can select the state of the GUI by clicking on the drop down menu in the top left hand corner of the GUI.
Please see the four options for GUI status below:
Green light indicates that the user is Available and logged in.
Amber Light indicates that the user is in DND (don’t disturb mode) mode
Grey light indicates that the user is in Absent mode which allows the user to block outgoing calls and lock their phone.
The blue light indicates that the user is in divert mode. The divert mode must be enabled from the user profile by the administrator.
Logout simply logs the user out of the GUI.
Difference between DND and Absent mode:
Both Absent and DND modes handle the calls differently from the PBX. It is therefore essential to understand the functioning of both modes before configuring the group.
DND mode: The PBX considers the user as busy in DND mode:
Absent mode: The PBX considers the user as unreachable in Absent mode.
If you have a group where all the users are in DND mode then the PBX will consider this as busy and allows you to set an action for the group busy event (e.g. queue the call etc.) On the other hand, when all the group users are in Absent mode then the group is considered unreachable by the PBX. It is recommended, therefore that the users set the DND mode during office hours, if they are busy in meetings or on lunch break. The user should use absent mode instead at the end of day which will lock down their connected audio device as well their extension from being used by anyone else in the office.
Divert:
The divert option allows you to divert the call from your extension to other extensions on the PBX or any external number.When you change the status to divert mode then the other PBX users will see this too. In divert mode the user cannot make calls from the GUI and when incoming calls arrive and a phone device attached to the GUI will not ring. These calls will be diverted directly to the specified divert number. Please note that a user in divert mode can make calls from their connected device but not from the GUI and the users of the PBX will be able to make calls to this extension.
Whenever the events occur such as voicemail, chat message or missed calls, the GUI always displays these events as an icon in the bottom left corner. By clicking on these icons the user can access the relevant section of the GUI.
The PBX considers only one divert state and rejects the second divert if it is enabled. For example, if you call extension A which is set to divert on extension B and extension B is further diverted to extension C then this call will not be made and PBX will refuse the call. The PBX will stop the call at first level of divert in this case. In the log you will see failed call as “user was unreachable”
