The Diagnostics section, accessible from the Toolbox menu -> Diagnostics, allows access to the switchboard event log and to make a specific diagnosis of the problems.

This area can also be accessed from the Call Report.

By clicking on the icon it Diagnostic Downloadis possible to download the current track while clicking on the icon it Logs Directoryis possible to access the complete log file folder.

An advanced search is available thanks to specific filters: clicking on Advanced Search you can open the list of filters, through which you can quickly debug problems and incorrect configurations.

Let’s see the parameters in detail:

Parameter use
 Level Allows you to filter the level of messages you want to view.

  • Normal: indicates the basic level of exchange of reports between entities and PBXs
  • Warning: allows displaying or not all warning messages (generally managed errors) in the communication between entities and PBX
  • Exceptions / Errors: allows you to view all the problems, the unmanaged events or PBX blockers
 Type It allows you to filter the type of interaction you want to analyse.

  • System: filters the low-level information of the system
  • Connection: filters Registration requests (SIP) of terminals and SIP gateways
  • Call: filters the switchboard calls
  • Presence:
  • License: filters the interactions that occur when trying to register a new license or when, at the time of starting the PBX, the license information is loaded (only as a super administrator user)
 ID Allows you to filter information by call ID
 Entity It allows choosing the entity whose interactions are to be analyzed.

  • System
  • User
  • Group
  • Gateway
  • Responder
  • Service number
  • Audio message
  • Time table
  • Routing rule

In this way, even within an entire test call it is possible to select which part of the call affects our analysis.

 Description  It allows to search inside the package dump; the search mode is textual and allows you to search for information directly in the logged package, provided it is for the packages enabled in the configuration section

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