The VOIspeed UCloud UI allows you to have an immediate view of the status of phone system extension. Possible statuses are colour coded by the dot colour of the user’s avatar as follows:
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| User Free | User in Do Not Disturb extension that does not receive calls |
User Engaged | Away – extension unable to make and receive calls | Flashing – Ringing |
For each of the above, UCloud also allows you to display an avatar (customisable profile images for each user – for further info see here) and other possible statuses according to the users’ potential to use their own UI (if authenticated at the PBX) or their own terminals:
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UI not registered: the user cannot have a chat, exchange files or receive instant messages. |
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SIP terminal not authenticated: the user cannot make/receive voice calls. |
Right-clicking on a user’s avatar will bring up a context menu with which to perform various actions:
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Forward the current call blind to a user (call deflection) |
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Capture the call (only if the selected user is ringing) |
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Send a brief text message to a user |
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Start a chat with the user |
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Leave the user a voice message |
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Dials one of the numbers associated with the contact or sends mail to the mail address specified |
| Call when Free | Calls the user as soon as he/she is free from a conversation |
| Notify when Status changes | Displays a notice when the user changes status |
