Introduction : user area
The user area is a useful online portal where you can change the behaviour of your phone and access call reports for your extension; the contact list for your company and voicemails. You can access the user area by typing http://server_cloud:3542/private in the web browser with server_cloud representing the IP address of the cloud server. A user can change the password when they first login.
Users can either access the user area by typing the link above in the browser or by right clicking on the GUI icon from systray and then clicking on the open user area.
The Cloud Menu bar of the user area contains the following sections:
|Reports:||Allows you to set a number of parameters for the extension you are logged in with.|
|Phonebook:||Allows you to manage the contact list.|
|Settings:||Allows you to set a number of parameters for the extension you are logged in with.|
|Phone system:||Allows you to access the advanced features that determine the behaviour of the phone system, such as after hours and voicemail settings.|
The Voicemails page displays all the voicemails left for your extension. You can also see the details and status of the voicemail and download it by clicking on the respectively buttons. The messages are sorted by date, but you can sort them according to the information given in the table:
See the possible fields below:
|Voicemail:||Shows the name of the user with the extension number to which the voicemail was left.|
|Date and Time:||Shows the date and time of the voicemail.|
|Duration:||Shows the duration of the voicemail.|
|Author:||Shows the name of the person who left the voicemail for your extension.|
|Status:||Indicates the status of the voicemail: the green LED indicates that voicemail is new and the grey LED indicates that voicemail has been listened to by the user.|
|Download:||Allows you to download the voicemail by clicking on the download voicemail icon.|
|Actions:||You can see the details of the voicemail by clicking on the details icon.|
|Advanced search:||You can quickly search through voicemails by defining the parameters in the Advanced search section.|
See below for the possible fields:
|Voicemail:||Allows you to select the type of voicemail (personal or business).|
|Date and Time:||Select the date and end date, and then only the voicemails in this selected range will be displayed.|
|Number:||You can enter the number of the caller.|
|Status:||Select the status of the voicemail ( new or listened).|
You can filter the list to show contacts by their name, email or telephone number. You can also order all the contacts in an ascending or descending order by category (e.g. Company Name, First Name, and Last Name).