Call Analysis: Do you know your stats or how many sales calls are made? See how to set up call analysis to receive all the info you need on calls in your company.
Quick video from our technical support on how to allow the VOIspeed User Interface through a Windows Firewall
Manage your own User Interface (UI) status and show your colleagues whether you are available or not to receive phone calls.
Manage your own User Interface (UI) status and show your colleagues whether you are available or not to receive phone calls.
VOIspeed UI Heaset and PC Audio settings to manage phone calls directly from your PC.
Use VOIspeed UI with your headset device pluged into your PC, without having to use an IP phone or 3rd party software.
Conference call feature, with easy drag and drop from the right to the left-hand side of your VOIspeed UCloud User Interface
When looking for information about a specific contact, this page will show you how to search for a contact using the VOIspeed UI
You have your VOIspeed system managing your phone calls, but do you have everything you need to work remotely?
The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)
UCloud User Interface overview and the panels and toolbars. The call panel is always visible when the UI is in the foreground.
This article will explain all the different ways that you can make a call from VOIspeed UI including using the phone book or system and call reports.
When looking for information about a specific contact, this page will show you how to search for a contact using the VOIspeed UI
How to search for contact the UI phone book. Select a favourite contact by clicking on the star. A text search will make the filtered contacts disappear.
To answer the call just use the standard method provided by the device, for example, lift the receiver of a SIP/USB telephone
Click on the ‘+’ symbol, choose if you want to do a one to one or group chat and select a participant
The VOIspeed UCloud UI allows you an immediate view of the status of phone system extension, statuses are coded by the dot colour next to their avatar.
When there is a new missed call, a bullet appears on the Reports icon; where the indicator is there, click on the reports icon to open missed call section.
HOW TO RETRIEVE MESSAGES FROM YOUR UI VOICEMAIL. The first file which is always displayed at the top is the welcome message of the voicemail selected.
By default this displays voicemails report received for the current day. Clicking on the advanced search bar allows you to modify the settings of the list.
When a call is in progress you can record the conversation with the other party (call recording). To record simply click the call recording button.
The parked call is placed in an area of the PBX available to all users who can retrieve them at any time. Users are able to see calls parked in their UI.
To understand how to call forward from the UI, we will start by saying that a call can be forwarded in two ways: with supervision or blind.
When there’s at least one active call it can be put on hold from the UI using a function key available on the “Active call” panel.
This article explains the call reminder function: how to create a reminder on the UI to make a call, and how to manage reminders.
The UI VOIspeed allows each user to add a communication device up to 4 times, to add your mobile phone simply enter your number on your profile
To pick up a call from another extension simplhy right click and select the call pick up button.and then click the call pick up button.
In this article, you can see how to broadcast announcements from your own VOIspeed User Interface, reproducing a message on different devices and locations at the same time. The user can enable this feature (see VOIspeed user settings ) from the Settings section accessible from…
Visible to all: new contact visible to all users, otherwise it is private Editable by all: the contact can be editable by all users
The basic idea is similar to that of a CRMs for which you can retrieve details of a company contact, calls and notes linked to that contact. As VOIspeed UCloud is a telephony platform, this mini CRM focuses on calls. To see the phone activity…
Here you will learn how to use the note service to either add a new note to a call or find a notes already created. This is a note that allows you to retrieve the topic of the call or keep a small.diary of communications…
To access and download the statistics of your calls on the UI, click on the Reports TAB.and choose the list of calls you would like to analyse. (using the keys for incoming calls, calls made and lost call) By clicking on the button it you…
The integration between the VOIspeed telephone (UI) and third-party SW, via our Integra software, allows you to personalise your phone system with bespoke software. Integra In this section, you can integrate external programs by passing some parameters in conjunction with particular events. Through Integra and…
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