UI VOIspeed

New UI Features 1.0.14
New UI Features 1.0.14

Manage your own User Interface (UI) status and show your colleagues whether you are available or not to receive phone calls.

UI with headset
Use VOIspeed UI with a headset

Use VOIspeed UI with your headset device pluged into your PC, without having to use an IP phone or 3rd party software.

2 ways to Create a Conference Call

Conference call feature, with easy drag and drop from the right to the left-hand side of your VOIspeed UCloud User Interface

Use your smartphone
VOIspeed App

The VOIspeed APP can be downloaded from the app store from whichever device you use (whether Apple or Android)

Business Continuity
HOW TO MAKE A CALL FROM THE VOISPEED UI

This article will explain all the different ways that you can make a call from VOIspeed UI including using the phone book or system and call reports.

esplora risorse
HOW TO SEARCH A CONTACT IN UI PHONE BOOK

How to search for contact the UI phone book. Select a favourite contact by clicking on the star. A text search will make the filtered contacts disappear.

Voicemail
VOICEMAIL REPORT

By default this displays voicemails report received for the current day. Clicking on the advanced search bar allows you to modify the settings of the list.

CALL RECORDING FROM THE UI

When a call is in progress you can record the conversation with the other party (call recording).  To record simply click the call recording button.

How to park a call from the UI

The parked call is placed in an area of ​​the PBX available to all users who can retrieve them at any time. Users are able to see calls parked in their UI.

Centralino VOIspeed interfacce
HOW TO FORWARD A CALL FROM THE UI

To understand how to call forward from the UI, we will start by saying that a call can be forwarded in two ways: with supervision or blind.

Broadcast announcements from your own UI

In this article, you can see how to broadcast announcements from your own VOIspeed User Interface, reproducing a message on different devices and locations at the same time. The user can enable this feature  (see VOIspeed user settings ) from the Settings section accessible from…

How to retrieve notes and scheduled calls on a contact

The basic idea is similar to that of a CRMs for which you can retrieve details of a company contact, calls and notes linked to that contact.  As VOIspeed UCloud is a telephony platform, this mini CRM focuses on calls. To see the phone activity…

How To Select & Manage a Call through the UI
In this section we will see how to select settings for managing calls on your own UI; this enables you to personalise the behaviour of the communication devices connected to your UI when a call comes in. Clicking on the icon gives access to the settings...
How To Create & View Notes For A Call | UCloud |

Here you will learn how to use the note service to either add a new note to a call or find a notes already created. This is a note that allows you to retrieve the topic of the call or keep a small.diary of communications…

How To Access Your Call Statistics | UCloud

To access and download the statistics of your calls on the UI, click on the Reports TAB.and choose the list of calls you would like to analyse. (using the keys for incoming calls, calls made and lost call) By clicking on the button it you…

How To Call From The UI Using A Specific Line
When you want to use a specific telephone line (a specific gateway) to make a call to an external number, select it from the list of lines available at the bottom of the UI VOIspeed call panel. To select it just click on the star...
Monitoring The Activity Of A Hunt Group | UCloud
To use a hunt group the phone system administrator must enable the user (see Creating and configuring Users). From your own UCloud you can view in real time the traffic and activity of the individual components of the phone system response groups simply by referring...
VOIspeed User Interface with third-party software

The integration between the VOIspeed telephone (UI) and third-party SW, via our Integra software, allows  you to personalise your phone system with bespoke software. Integra In this section, you can integrate external programs by passing some parameters in conjunction with particular events. Through Integra and…

Business Continuity
HOW TO MANAGE THE DIVERSION STATUS FROM OWN UI
By using divert you can move calls arriving at your own extension to another PBX extension, an external  number or your own mobile (for more information consult the page call actions). The status is notified by the GUI to the user in the way indicated by...

Interested in reselling?

 

BecomeVOIspeedPartner

 

Becoming a VOIspeed partner is an opportunity to grow your business and add value to your customers. Discover our partnership programme.

Looking for a phone system?

 

FurtherInformation

 

Would you like more information about our telephone services?
One of our consultants will contact you to discuss your requirements.